Shipping Policy

Cancellation & Refund

We ship through registered courier companies for orders within India and through DHL Express/FedeEx/Aramex for international orders. Ramayali is a make-to-order brand to minimise wastage, which means that only after an order is confirmed online it goes into production. International orders are usually delivered within 10-12 business days* and domestic orders within 9-12 business days. We will send you an email with delivery date after the orders are placed. Please note that Saturdays, Sundays and Public Holidays are not set as working days for standard deliveries. *Please note that at present our delivery timelines are delayed due to Coronavirus pandemic.

Shipping Charges

Shipping is free within India for orders above INR 3000. For international orders, we charge standard shipping charges starting from INR 1500 and going upto INR 3000 as per location (rates may be hiked marginally at present due to Corona Virus Pandemic), weight and volume of the shipment. We offer free shipping for international orders aboveORDER 40,000/ USD 425.

Duties & Taxes for International Orders

Duties & Taxes for international orders are not included in your order, and are over and above any shipping and handling charges paid at checkout. Most countries charge duties on imported items which are levied at the time of port entry and they vary based on the destination country and the products imported. You will need to pay the applicable duties and taxes directly to the shipping agency (DHL, FedEx etc.) at the time of your order delivery after you receive an invoice by the shipping agent.

Shipping Of Products

All orders are processed from our own warehouse in Bhawanimandi Kota, India. Orders will be delivered to the shipping address mentioned at checkout.

Tracking Package

Orders that have been processed and shipped can be tracked using the consignment/tracking number on the shipping agency’s website. Once your order is shipped, we will mail you your tracking number along with information about the shipping agency. You can also track your order under your account - Order history.
Non-Availability on Delivery our delivery partners will attempt to deliver the package three times before they return it to us. Please provide the complete & accurate shipping address including zip code and a mobile number. This will help us in delivering your order faster.

Modes of Payment

For shipping to India, we accept all major debit & credit cards (including Mastercard, Visa & American Express) and also provide Net Banking and UPI options across major banks. For all international transactions, we accept major Credit Cards (including Mastercard, Visa & American Express) and also provide the option to pay using PayPal.